VetCheck for Pets

Experienced Veterinary Receptionist

Indianapolis, Indiana, United StatesOn-siteFull timeSupport Team

Salary not posted. The employer did not include pay in this listing. Ask for the range in your first conversation; it is a fair question.

Posted 6 days ago · listed on Workable

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Should you apply?

Company website ↗

Open: 7 days; Fresh. First-week applicants get read first.
Open roles at this company: 2; A few open seats. Your application will get a real look.
Salary: Not posted; No range in the posting. Ask early. It is a fair question and it saves everyone time.

Days open comes from the posting date. Fill time and reposting rate come from this company's recent public postings.

The job, broken down

You'd be the front desk and phone lead for a veterinary urgent care clinic in Indianapolis, handling client check-in, triage intake, and payments. No overnights, but expect evenings, weekends, and holiday rotations on a posted schedule.

What you'd actually do

Greet clients and patients at check-in
Answer phones, emails, and appointment requests
Gather patient info and assist with urgent care triage
Watch for emergencies and alert medical staff quickly
Keep client and patient records accurate
Explain treatment plans, policies, and costs to clients

Must-haves

Previous veterinary client service experience
Strong communication and customer service skills
Ability to stay calm and compassionate in emotional situations
Attention to detail and organizational skills
Experience with veterinary software, scheduling, and payment systems
Comfortable multitasking in a fast-paced setting
Available for days, evenings, weekends, and holidays

Nice to have

Urgent care or emergency veterinary experience
Animal handling and restraint experience

Read before you apply

Pay range ($16-$20/hr) is wide with no indication of what determines placement
Schedule requires evenings, weekends, and holidays despite 'work-life balance' framing
Heavy use of culture language (Zero-Tolerance Policy, Gold Standard Medicine) without concrete policy details or enforcement examples

Written from the posting text only. Check the full description below before you decide.

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Steps to get this job

1Lead your resume or application with any urgent care or emergency vet experience since the posting flags it as strongly preferred
2Name the specific veterinary software and payment platforms you've used (CareCredit, Scratchpay, Cherry, or similar) to match their listed tools
3In your cover message, give one example of handling an emotionally difficult client interaction calmly, since that's called out twice in the posting
4Confirm your availability for the 2pm-11pm weekday shift and weekend hours before applying, since this is a firm scheduling requirement

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About the role

Urgent Care | No Overnight Shifts | Supportive Team Culture

Do you love veterinary medicine but want a career that allows you to have a life outside of work?

VetCheck is growing, and we're looking for an experienced Client Service Representative to join our urgent care team full-time. This is an opportunity to work in the fast-paced, rewarding world of urgent care without overnight shifts, while being part of a hospital that genuinely values and supports its team.

At VetCheck, we believe exceptional patient care starts with taking care of our people. Our leadership team is committed to creating an environment where employees feel respected, protected, supported, and empowered to grow.

Why Experienced Veterinary Professionals Choose VetCheckNo Overnight Shifts

No Overnight Shifts

Enjoy the excitement of urgent care while maintaining a healthy work-life balance.

Leadership That Has Your Back

We enforce a strict Zero-Tolerance Policy for abusive client behavior. If a client mistreats our staff, we will terminate that relationship. Your safety, mental health, and well-being matter.

Well-Staffed and Team-Oriented

We maintain a support staff ratio of 3-4 technicians per doctor to reduce burnout, compassion fatigue, and workplace stress. Our team collaborates, communicates, and genuinely supports one another.

Stable, Positive Culture

Many of our team members have been with VetCheck since the hospital opened. We take pride in fostering an engaged, positive, and solution-focused workplace.

Growth Opportunities

As you develop in your role, you'll have opportunities for cross-training and professional growth. We believe in investing in our people and helping them build long-term careers.

Gold Standard Medicine

We are passionate about educating pet owners and providing the highest standard of patient care.

Inclusive Workplace

VetCheck is committed to diversity, equity, inclusion, and creating a workplace where everyone feels welcome and valued.

About the Role

As a Client Service Representative, you'll be the first point of contact for our clients and patients. You'll play a critical role in creating a compassionate experience for pet owners while helping our medical team provide exceptional care.

Requirements

Welcome clients and patients with professionalism, compassion, and empathy
Answer incoming phone calls, emails, and appointment requests
Gather patient information and assist with urgent care triage
Recognize emergencies and promptly alert medical staff
Maintain accurate client and patient records
Coordinate communication between clients and veterinary staff
Explain services, treatment plans, hospital policies, and financial expectations
Process payments and third-party financing applications (CareCredit, Scratchpay, Cherry, All Pet)
Schedule appointments and assist with follow-up communication
Support administrative tasks and inventory needs
Maintain a clean, organized, and welcoming client environment
Assist teammates and contribute to a positive hospital culture

Benefits

Previous veterinary client service experience required
Urgent care or emergency veterinary experience strongly preferred
Exceptional communication and customer service skills
Ability to remain calm and compassionate in emotionally challenging situations
Strong attention to detail and organizational skills
Experience with veterinary software, scheduling systems, and payment processing platforms
Comfortable multitasking in a fast-paced environment
Experience with animal handling and restraint techniques preferred
Positive attitude and willingness to collaborate with teammates

Schedule Expectations

This is a full-time position requiring flexibility to work a combination of:

Days
Evenings
Weekends
Holidays

Schedules are posted several weeks in advance to support planning and work-life balance.

Hospital Hours

Monday-Friday: 2:00 PM – 11:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 9:00 AM – 6:00 PM

Closed

Thanksgiving Day
Christmas Day

Early Closures (9am-6pm)

New Year's Eve
July 4th
Thanksgiving Eve
Christmas Eve

Who Thrives at VetCheck?

We're looking for someone who is compassionate, dependable, team-oriented, and passionate about veterinary medicine. If you're searching for a hospital where your contributions matter, your team supports you, and leadership genuinely cares about your success, we'd love to meet you.

Join a team that's redefining what it means to work in veterinary urgent care.

Pay: $16.00 - $20.00 per hour

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